Refund policy

How to Request a Return or Report an Issue

Your satisfaction means a lot to us! If you need to cancel an order, return a product, or let us know about a defective product, simply reach out through our contact page. Please include your order number and a short description of the issue so we can help quickly.

Returns & Refunds

We want you to love your purchase. If something isn’t right, we’ll work with you to make it right.

  • You can return your order within 14 days of delivery if it doesn’t meet your expectations.
  • Please let us know about defective or damaged items within 7 days of delivery so we can resolve it quickly.
  • If the return is due to a change of mind, you’ll need to cover return shipping.
    • The previewer tool is only an approximation, returns for disliked color appearance in real life counts as a "Change of mind". Of course, if we mess the colors up during manufacturing we'll replace immediately!
  • Once we receive and inspect the return, we’ll issue either a refund back to your payment method or store credit, whichever best fits the situation. Please note that paid shipping fees are non-refundable.
  • Every item is made just for you! If a return is requested, a restocking fee will be deducted from your refund.
    • Orders total less than $100.00 CAD: 10% Fee
    • Orders total greater than $100.00 CAD: 20% Fee
  • To keep things fair for everyone, we may decline requests if refund abuse is suspected.

Cancellations

We understand that plans change!

You’re free to cancel any order within 30 minutes of purchase, no questions asked. Simply contact us with your order number and request cancellation.

After 30 minutes, production may already be underway, so cancellation is not guaranteed. Please contact us as soon as possible and we will do our best to assist.

Because all items are made to order, cancelled orders that have already been manufactured may be subject to the following fees:

  • Orders totalling less than $100.00 CAD: 10% Fee
  • Orders totaling more than $100.00 CAD: 20% Fee

These fees are calculated based on the product value (excluding shipping and taxes) and help cover production, materials, and processing costs.

If an order has already shipped, shipping costs are non-refundable, and any return or redirection costs may also be deducted from any refund issued.

Exchanges

Looking for a different color or style? We don’t offer direct exchanges, but it’s easy to return your order for a refund or store credit and place a new one. This ensures you get exactly what you want, as quickly as possible.