Shipping policy

Shipping Policy

Shipping charges are non-refundable once an order has shipped.

Processing Times

We work hard to get your order out quickly! Most orders are processed and shipped within 3 business days (Monday–Friday, excluding holidays) except when using Chit Chats, which can range from 1 to 14 days. We'll do our best to let you know if we are backed up and if delays are expected. Larger orders may take a little extra time, but we’ll always keep you updated.

Free Shipping

Enjoy free shipping on orders of $100.00 CAD or more (Before taxes/shipping), up to a maximum shipping credit of $20.00 CAD. In most cases, this covers the full cost of standard Canada Post or Chit Chats shipping, so your order ships free without any extra costs.

Shipping Worldwide

We’re happy to ship worldwide using Canada Post and Chit Chats. If for any reason we are unable to ship to your location, we will reach out promptly to resolve the issue.

For Canada/USA we offer shipping services through Canada Post, Chit Chats and Purolator.

While we do our best to honor the courier and service level you choose at checkout, there may be instances where an alternative is used. This may occur if the selected option is unavailable at the time of purchase, or if there is a significant difference between the estimated and actual shipping rate. If the service level must be downgraded, any shipping overages will be refunded.

Once your order has shipped and tracking has been provided, it’s considered fulfilled. If a parcel is lost or arrives damaged, we may offer a replacement or refund at our discretion, depending on the outcome of any carrier investigation or claim.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees once they reach your country. These costs are the responsibility of the buyer. Please check with your local customs office if you’re unsure of what to expect.

For USA customers, if you were charged duties/tariffs at checkout, then charged duties/tariffs again separately by the courier upon receiving your parcel, please contact us.

Delivery Estimates

Delivery times vary depending on location and shipping method. As a guide:

Purolator:

  • Canada: 2-10 business days.

Chit Chats:

  • Canada: 3-13 business days.
  • USA: typically 7-20 business days.
  • USA Priority: typically 5-15 business days.
  • International: 7-38 business days.

Once your order ships, you’ll receive tracking information (where available) so you can follow it every step of the way. Please note all dates provided are purely an estimate, and are not guaranteed in any way.

Shipping Issues & Disputes

If a shipment’s tracking status shows “Delivered” but you did not receive it, please contact the courier first to check for misdelivery or pickup holds. We’re happy to assist where possible, but responsibility transfers once tracking confirms delivery to the address provided at checkout.

When placing your order, please make sure your shipping details are entered correctly at checkout. We may be unable to make address changes after an order is placed. Of course mistakes can happen, reply to your order confirmation email as soon as possible if you used the wrong address.

We’re not responsible for delivery issues or extra fees caused by incorrect shipping information, so a quick double-check before confirming your order is always a good idea!

While we do our best to stay informed, mistakes can happen. If your country has specific consumer protection laws for international orders (such as in the EU) that we haven’t followed, please let us know right away and we’ll make sure the issue is resolved promptly.

Undeliverable / Returned Shipments

If a parcel is returned to us because the address provided at checkout is incorrect, incomplete, or otherwise undeliverable, the customer is responsible for any additional shipping costs required to resend the order, including return shipping charges.

We will hold returned orders for up to 14 days while attempting to contact you to resolve the issue. If no response is received within this time, the order will be treated as a cancellation due to non-response and handled in accordance with our Cancellation Policy.

Product/Order Disclaimers

  • All Products are proudly 3D printed using various types of PLA. This means that there is no ink or stickers to wear out, ensuring enjoyable game play for years to come. Some things to expect:
    • Minor "defects", such as layer lines or seams are expected
    • Minor "Bleeding" may occur with certain filaments (Particularly "basic" filaments)
  • Avoid leaving products in hot cars or on heated surfaces, as PLA can warp under high temperature.
  • Hand clean/wipe down products only, do not submerge in water.
  • Products are made to order, so large orders may have additional processing times.
  • There may be variance in color from order to order as colors restock, so we recommend if you're ordering lots of one color, to do it all within one order.
  • In the exceptionally rare case where we don't have enough of a color to fulfill your order, we will reach out via email. Options include waiting for restock/delaying shipment, or allowing different colors to be picked.
  • The product previewer tool is only an approximation of the color only and does not accurately reflect the actual product received. Gloss/finish is not reflected in the preview.
  • Price Adjustments: If a promotion begins within 48 hours of placing your standard online order, or before your order has been fulfilled, we're happy to honor the promotional pricing upon request. Exclusions: Does not apply to custom orders, quoted orders, or other non-standard purchases.